FOR SERVICE DELIVERY / Service Desk MANAGERS in ENTERPRISE IT

Sessions That End In Decisions.
Not Notes.

SDM Impact Club is the closed community for any kind of service managers in enterprise IT who are done talking about 'interesting topics' and no well-reasoned advice for action.

WORKING SESSION LOG

✓ DECIDED

Owner: You · Review: next session

Format 1 group session / month
Outcome 1 written impact decision
Facilitator Felix Fischer, Lean ITSM
Experience 20+ years, 10+ enterprises
Guarantee Decided next step – or free

THE REALITY

You know this feeling.

Squeezed between business units that want everything right now, new services going live every few month, a headcount that hasn't moved in two years, and a team playing catch-up.

Told to do more with less and to prove IT's added value. Expected to be a service provider, while tickets from last month are still open.

And when you look for support, you find open communities for talking about something. Online forums and channels full of opinions. Annual conferences with strategic keynotes sponsored by software vendors.

None of it gets you closer to the one thing that actually matters to you and your daily work: excellent service delivery.

WHY IT WORKS

Built on one equation, not one vibe.

The SDM Impact Club has been designed against one equation:

Raise the value on the top and shrink the cost on the bottom.

VALUE = (OUTCOME × LIKELIHOOD) ÷ (TIME DELAY × EFFORT)

OUTCOME

One decision, every session

Leave every session with an actionable decision, not just discussion notes.

LIKELIHOOD

A senior, not a colunteer

Each session is hosted by an experienced senior, not a rotating volunteer chair.

TIME DELAY

Decided within a month

First session within two weeks of joining. First written decision before month one ends.

EFFORT

Easy access, no lock-in

HOW THIS IS DIFFERENT

Most ITSM communities are built to discuss. This one is built to decide.

Open forums and informal chapter meetings have their place. But if you've ever left one with a notebook full of ideas and nothing you could actually implement, you already know the gap the SDM Club exists to close.

TYPICAL MEETING NOTES

"Discussed the backlog again."

"Maybe worth automating at some point."

"Good session, let's pick this up next quarter."

"Interesting perspective from another attendee."

SDM CLUB DECISION LOG

DECISION #014

> Automate tier-1 password reset flow

> Owner: You

> Review: next session

> Status: ✓ DECIDED

Other communities meet a few times a year to talk. The SDM Club meets monthly to decide and take action.

YOUR GUIDE

Led by the person who has lived this problem.

SDM Club is guided by Felix Fischer, founder of RYOSHI and creator of Lean ITSM, a methodology built on the discipline of industrial quality management, applied systematically to enterprise IT service management.

Felix isn't a classroom trainer teaching theory. For years he has worked inside the exact tension you live in daily: enterprise IT departments expected to run flawlessly while starved of the time and resources to actually improve. His approach rests on one evidence-based conviction: the truth about what's broken in enterprise IT service isn't found in a dashboard reviewed by directors. It's found on the shopfloor, in the ticket data, with the people doing the work.

"The professional and methodical approach to implementing our cross-location optimization project for internal IT processes and supporting tools was the key to its success. Great work!"

Group Director IT · Industrial manufacturing

"Their external perspective and huge experience were crucial to the realignment of our ITSM, very professional and highly recommended."

Partner Service Management · Enterprise IT services

"They quickly understood company-specific problems and provided appropriate, solution-oriented consulting. Very good preparation of workshop results."

Chapter Lead ITSM · Global engineering services

"The improvement project reduced the number of support tickets. I am convinced by the methodology."

IT Service Desk Team Leader · Industrial manufacturing

WHO YOU BECOME

Same role. Different impact.

BEFORE

The manager who leaves every training with more notes and ideas, but no decisions, hoping there will be some free time for it before the next review.

→

AFTER

The manager who walks into the next review meeting with some tangible results that show up in figures and which the business users talk about.

WHAT'S INSIDE

What you get.

Monthly Working Sessions

A live, structured online session that ends with at least one written decision, not only discussion notes.

A peer group that gets it

Other Service Delivery Managers and IT Service Managers carrying the same weight, so you stop solving these problems alone.

Methodology, not five opinions

A systematic methodology your team can focus on, instead of unfounded opinions and constant firefighting.

Board-ready language

Help translating what you're doing into terms that support a budget conversation: cost, capacity, risk, speed.

Direct access to Felix

Not a forum moderator. The person with a wealth of experience in enterprise service management, and creator of Lean ITSM.

FOUNDING MEMBER PRICING

Two tiers. No seat games. No hidden costs.

Founding members lock this price in for as long as they stay a member, and they get their first month free at launch.

Tandem

2 SEATS · MINIMUM, BY DESIGN

€98/month

Stacked value: ~~€460/month~~

Working Session (seat 1) €230/mo

Working Session (seat 2) €230/mo

Peer accountability channel Included

Decision log & templates Included

Don't fix service delivery alone. Bring a peer, meet monthly, leave with a decision every time.

Team

5 SEATS · Of ONE TEAM

€198/month

Stacked value: ~~€1,150/month~~

Working Session (5 seats) 5 × €230/mo

Peer accountability channel Included

Decision log & templates Included

Team coordination format Included

Get your whole team working from the same method, not five different opinions in five different meetings.

The Decision Guarantee

Your first Working Session ends in a written impact decision, or that month is free. Not a satisfaction survey, a specific, well-reasoned advice about the one thing SDM Club is built to deliver.

THE TRANSLATION LAYER

Speak fluent CFO by month two.

Every Working Session ends with your decision framed in a language that supports a budget conversation.

IT LANGUAGE

BUSINESS LANGUAGE

MTTR reduced by 30%

Incidents resolved twice as fast, less business disruption

Ticket volume down 40%

2 FTE of capacity freed for strategic work

CSAT improved to 4.2/5

IT satisfaction outperforms industry benchmark

First-call resolution up 25%

Users unblocked faster, productivity hours saved

FIT CHECK

Who this is built for.

This is for you if

You're a Service Delivery Manager or IT Service Manager
Your company has an internal IT department
You lead a team for service delivery or support operations
You're tired of empty talking and want a structured, practical and well-reasoned ways to improve

This is not for you if

You're an IT administrator or technician needing help with a specific ticket or configuration
You're looking for hands-on troubleshooting, scripting help, or tool-specific support
You don't have ownership over service delivery process, team, or strategy

WHY NOW

Why join the waitlist today.

100

SIGNUPS TO LAUNCH

SDM Club opens beginning of Q4 2026, once the waitlist reaches 100 signups. That's a genuine threshold, not a countdown timer: it's the point where there are enough members to have real peer weight from day one.

Waitlist members get first access when doors open and founding pricing might not be offered again. If your training budget runs on an annual cycle, joining now means getting this approved before your next one, not chasing after it.